Returns, Refund & Cancellation Policy

Returns and Exchanges

At BikeHype LK, we take great care to inspect and verify our products before dispatch to ensure they reach you in excellent condition. We generally do not accept product returns, except in cases involving a serious error or issue on our part. However, exchanges are available for many products, subject to eligibility and availability.

1. Return Exceptions and Exchange Eligibility

Returns may only be considered when a significant issue is confirmed to have originated from BikeHype LK. Product exchanges may be approved under the following conditions:

• The product is unused, in its original condition, and suitable for resale.
• The original packaging, labels, and accessories are intact.
• The requested exchange is approved by our team and the replacement product is available.

2. Non-Returnable Items

Returns or exchanges will generally not be accepted for:

• Products that have been used or worn.
• Items damaged due to customer handling or misuse.
• Products with missing or damaged original packaging.
• Change-of-mind returns or purchases made in error.
• Products that have been altered, modified, or are otherwise unsuitable for resale.

3. Exchange and Delivery Charges

We are happy to assist with eligible product exchanges wherever possible. The following delivery conditions apply:

• For approved exchanges, the standard delivery charge will apply when sending the replacement product.
• If a serious issue or error is confirmed to be our responsibility, BikeHype LK will arrange an appropriate resolution, including applicable delivery arrangements.

4. Refund Method

Refunds are not provided for change-of-mind purchases. Where a refund or replacement is approved due to a confirmed issue on our part, the resolution may include:

• Refund via bank transfer.
• Replacement with the correct or an equivalent product.

All requests are reviewed individually to ensure a fair resolution. Please contact our team as soon as possible if you experience an issue with your order. This policy does not limit any rights available under applicable consumer protection laws.

Order Cancellation Policy

We understand that plans can change. Customers may request order cancellations before their items have been dispatched.

1. Customer Cancellations

If your order has not yet been dispatched, please contact BikeHype LK as soon as possible to request cancellation. Once an order has been dispatched, cancellation may no longer be possible.

2. Store Cancellations

In certain circumstances, BikeHype LK may need to cancel an order for reasons including:

• Product unavailability or stock limitations.
• Incorrect product pricing or listing information.
• Delivery restrictions or logistical limitations.
• Inability to contact the customer to confirm order details.
• Suspected fraudulent or unauthorized transactions.

3. Refunds for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the eligible amount will be refunded via bank transfer following cancellation confirmation. Processing times may vary depending on the bank.